I've responded to the emails; please check spam. Feel free to also email at swat_thefly@yahoo.com.

This week I've packed and sent quite a few things, but I know there's a few stragglers. I had to redo several things on Sinnot's order but have done so now. It's not a matter of taking time to burn the discs, it's just having too many things going on and too many things got behind. Totally my own doing, but I'm trying to make good on all as fast as I can.

I've responded to the emails; please check spam. Feel free to also email at swat_thefly@yahoo.com.

This week I've packed and sent quite a few things, but I know there's a few stragglers. I had to redo several things on Sinnot's order but have done so now. It's not a matter of taking time to burn the discs, it's just having too many things going on and too many things got behind. Totally my own doing, but I'm trying to make good on all as fast as I can.

That's strange. I've received other emails from you, and there's nothing from you in my spam folder, but I'm glad to hear that my order is close to being mailed. I'll shoot another email to both email addresses.

Hi Steve,

I am sending this message to both email addresses, posting on IAD, and sending a PM via IAD so that I'm sure you see it.

Please cancel my outstanding orders and issue me a refund for $500.35. I would appreciate it within 48 hours.

Below is a list of the discs that I ordered, the dates that I paid for them (via Paypal) and the total that you owe me. [Omitted in this public post.]

Thank you for you prompt attention to this matter,

John Sinnott

If anyone has outstanding orders that they would like a refund for, please email. We're still trying to catch up with all of them , but I think we're getting closer.

Most of Sinnott's order is already sent; I'm happy to refund the rest, or if you'd like to return the ones just sent I can refund as well. I'll send tracking to you as well. I've just packed a good part of JMichael's order as well from the disc that we dubbed.

To JMichael and Sinnott; I'm so sorry for messing up your orders so badly. I've brought in help to finish things, and in some ways it made the problem worse in that things in the stacks were misplaced, mispacked and just not sent- and writing down some things that were sent, forgetting others and not noting some things that were sent. I had to fire the folks that were running the office for messing up these as well as a lot of Amazon orders, and I'm doing them all myself.

I've been running this little company for years with the intention of providing these rare animated films, and I'm so sorry for the people I've let down.

for JMichael and Sinnott, anything we release in the next two years is yours, free. Please remind me when things come out and I'll send them.

Most of Sinnott's order is already sent; I'm happy to refund the rest, or if you'd like to return the ones just sent I can refund as well.

Received most of the order today. Thanks Steve. Sorry to hear you had employee problems and hope things run more smoothly from here on out.

I would like to take you up on your generous offer and get the rest of the discs as well as you other releases for the next two years. That was a nice offer that I appreciate.

I would like to take you up on your generous offer and get the rest of the discs as well as you other releases for the next two years. That was a nice offer that I appreciate.

Not surprising. I had a much larger amount owed to me in orders than you and had to wait just as long, however I unlike you I kept faith in Steve and had some empathy for him and his tough situation. I could have made a post publically defaming him and Thunderbean like you but instead I decided to give him the benefit of the doubt. If you really care about these releases and appreciate them and want them and the business to improve in quality and quantity, you'd pay for the releases anyhow. They're cheap enough as it is. Thunderbean is barely profitable as it is and runs out of love and passion for the cartoons, if I were you (which technically we are in the same boat), I would pay for each set regardless of what generous offer Steve makes.

I really did screw up a handful of orders *really* badly... so I think I really do owe something back; I see that as only fair, especially when someone waited that long for things I should them gotten to them sooner. I appreciate the folks that have made Thunderbean work, and am trying to move forward not having things fall behind like this again.

I would like to take you up on your generous offer and get the rest of the discs as well as you other releases for the next two years. That was a nice offer that I appreciate.

Not surprising. I had a much larger amount owed to me in orders than you and had to wait just as long, however I unlike you I kept faith in Steve and had some empathy for him and his tough situation. I could have made a post publically defaming him and Thunderbean like you but instead I decided to give him the benefit of the doubt. If you really care about these releases and appreciate them and want them and the business to improve in quality and quantity, you'd pay for the releases anyhow. They're cheap enough as it is. Thunderbean is barely profitable as it is and runs out of love and passion for the cartoons, if I were you (which technically we are in the same boat), I would pay for each set regardless of what generous offer Steve makes.

I'm gonna try to be as polite as possible here, but I really, really don't like how over-the-top passive aggressive this is. It's presumptuous and incorrect to say J Michael and Sinnott, or anyone else, are unempathetic or faithless (which, even that is such a weird thing to say, but ok). All they wanted were a) to hear from Steve and b) get the products that they paid for. Both of them acknowledged that they got their orders today, and Sinnott even thanked Steve, called his offer generous and nice (and it was both of those things), and literally showed empathy by acknowledging his employee problem and hoping that things work out. And to say they don't care about/appreciate the releases is just...I mean, they invested hundreds of dollars in Thunderbean DVDs! And of course they want the business to improve - but how does any business improve without feedback from customers? They weren't publicly defaming Steve, they were just trying to get a hold of him. It sounds like this has been a long-term issue. And as soon as he acknowledged the issue and promised to make things right (and did make things right, from the sound of it, they also publicly voiced their satisfaction.

Thunderbean is great. No one has ever questioned that. Steve does phenomenal work. Anyone who sees even a still from one of his DVDs knows that. But Thunderbean has two jobs that are equally important: restoring classic cartoons and distributing those discs to paying customers. It doesn't matter how well Steve does the first job if he can't get the DVDs in customers' hands. WHV had the opposite problem with the Bugs and Daffy Superstars DVDs: great selection of cartoons, decent price, but they butchered the restoration job with the cropping. Again: restoration and distribution are equally important.

I'm guessing that, especially as a smaller business in a niche market, the bulk of Thunderbean's customers come right from this site. Steve has a responsibility to us. And for the most part, he does a great job. But this doesn't mean he's above criticism or accountability when customers are multiple hundreds of dollars in the hole with nothing to show for it. I think J Michael and Sinnott handled the situation extremely well, especially given all their frustrations. I also think Steve did a fantastic job taking responsibility, explaining why he's been having a hard time with orders, getting J Michael and Sinnott the bulk of their orders immediately, and giving them a pretty great deal for two years. Guess what? That gives me renewed faith in Thunderbean, renewed respect for Steve, and makes me want to buy more DVDs from Thunderbean, starting with this "All Censored" disc.

I didn't presume anything. The comments before the big public refund request were fine and were getting attention from Steve. It was unnecessary and impatient to post that so soon after he clearly stated he was sending the orders, so yes they clearly did not have faith in Steve. Maybe try reading the rest of the thread before calling my valid argument passive-aggressive.

I mean lord, the package arrived a day after that most was made. How were they not impatient? They didn't even give the package enough time to arrive after Steve said he sent it.

Did you not read the part where I said I was in the same boat? I'm still waiting on stuff I ordered two years ago that was completed at the time I ordered it. Haven't lost faith and haven't made a post like that. Some things are gradually arriving, eventually Steve will get it right and I'll be patient. I actually care about owning the stuff I ordered so why would I want a refund instead?

Okay, I'm closing this down. I think we've done enough damage here. In the future, please keep all complaints about a businesses service off this board. Thanks.